Reverse Logistics for Fashion & Lifestyle Brands

100+

clients using the Bleckmann Returns Portal

7.1M+

return labels generated annually

B2B/B2C

omnichannel return solutions

Global

coverage with European Local Hero support

One solution for the complete returns journey

Bring your return channels, transport flows and circular solutions together in one integrated ecosystem.

Person using a laptop showing a returns portal login page with images of sneakers on a blue background.

Bleckmann Returns Portal

Give your customers an intuitive, fully branded return experience while keeping control of return options, status and reimbursement logic.

A woman fills out a return form next to a box with clothes and shoes, a smartphone, and a laptop on a wooden table.

Return Transportation

Move returns cost-effectively from consumers, stores and marketplaces back into your logistics network using local carrier expertise and consolidated transport flows.

A person in a reflective vest uses a box cutter to open a sealed cardboard box in a warehouse with stacked boxes in the background.

Recommerce & Circular Solutions

Get returned products back in stock and ready to be sold again, supporting a more circular returns process.

Some brands that already rely on us

Omnichannel

One seamless return experience

Give customers a consistent and convenient return experience across every sales channel. The Bleckmann Returns Portal connects return flows across:

B2C: Offer labels in the box, printable return labels or QR codes.
B2B: Manage store-to-store and store-to-warehouse returns.
Stores: Connect store returns with your wider reverse logistics flow.
Marketplaces: Support returns in line with marketplace return policies.

With flexible return options adapted to each market and journey, you can make returns simpler for customers and easier to manage.

A woman seals a cardboard box with red tape in a room with a brick wall and a window.

Returns Portal

Your Returns Portal. Your brand

Create an intuitive and seamless returns experience with a portal fully customised to your brand.

User-friendly B2C return journey
Customised front-end templates aligned with your brand
End-to-end traceability for B2C and B2B returns
Personalised return status updates by email
Integrated Favicon, Meta Title and Meta Description
Optimised for mobile devices

A smartphone and a laptop display a return order form on a red background. Both screens show text fields and a submit button for returning orders.

Give customers the right return option

Return preparation can be adapted using printed labels, QR codes or labels included in the original shipment — making it easier to configure the right solution market by market.

Take control of your return costs

Let customers pay for their own returns and define your own payment logic based on geography, product type or return type. This can help encourage responsible behaviour and reduce return volumes

Choose the right moment to refund

Fastest - After PUDO scan
Trigger reimbursement as soon as the parcel is scanned at a PUDO point, with no content check.

Balanced - After Bleckmann scan
Add an extra level of control with a content check before reimbursement.

Most controlled - After warehouse verification
Verify and grade the returned items at the Bleckmann warehouse before triggering reimbursement.

Local hero

Fast and efficient returns across Europe — and beyond.

Our Local Hero network supports European returns across the Netherlands, Belgium, the Nordics, DACH, Italy, Spain and Central Europe, as well as UK–EU returns.

For other destinations, global coverage is available through express delivery or consolidation with Local Hero, depending on destination. Full transit-time traceability follows the return from customer drop-off through to Bleckmann WMS verification.

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One connected returns journey

A customer returns a package, which is processed, scanned, and shown as refunded on a phone, then directed to restock, recommerce, or recycling.

Get more value from every return

Reduce costs, improve the customer experience and get more products back in circulation with one connected reverse logistics solution.

Talk to our reverse logistics experts

Branded notifications throughout the returns journey

A hand holds a smartphone displaying a notification that a return has been registered at the consolidation return centre; office background is blurred.

Two people look at a smartphone screen displaying a message that says, “Return in transit. Your return is on its way to the final warehouse.”.

A smartphone displays a message reading, “Return received. Your return has arrived at the final warehouse,” against a red background.

A person holds a smartphone displaying a notification that a return has been processed and is ready for reimbursement.

Performance management

Visibility beyond the individual return

Track the KPIs that matter across your returns operation, from volumes and carrier performance to customer and transport profiles. Clear dashboards give you the insight to monitor performance and make informed decisions.

A person in a suit points at a computer monitor displaying various business analytics charts, graphs, and performance data in an office setting.

Get returned items back in circulation

Support circular processes that help get returned items back in stock and ready to be sold again. Connect reverse logistics and recommerce to keep products moving and recover more value from every return.

Explore our circular solutions

Reverse logistics built around customer experience and control

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One-stop-shop

Omnichannel returns, transport, technology and circular processes with one partner.

Red outline icon of a delivery truck with location pins and a circular path, representing route tracking or logistics.

Transport efficiency

Local Hero expertise and consolidated flows designed around each market.

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Refund flexibility

Choose the balance of speed, verification and control that fits your policy.

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Branded experience

Customise your portal and customer communications to match your brand.

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Cost optimisation

Optimise carrier selection, consolidation and customer return rules.

Red outline of a cardboard box with a magnifying glass icon in front, symbolizing package tracking or inspection.

End-to-end visibility

Follow returns from registration through transport and warehouse processing.

Red icon showing a bar chart, a document with checkmarks, and a magnifying glass with a checkmark in the center, symbolizing analysis or review.

Data management

Use dashboards and QBRs to improve carrier and return performance.

Two red circular arrows form a continuous loop, representing a cycle or recycling process, on a white background.

Circular processes

Recover value and get eligible items back in stock whenever possible.

A woman and a man in stylish Superdry & Co outfits pose outdoors in an urban setting with blurred buildings and trees in the background.

How Superdry improved returns processing efficiency by 100%

Challenge: Superdry needed a more efficient way to manage and process returns at scale while maintaining operational control and a consistent customer experience.

Solution: Bleckmann helped optimise the returns operation by combining specialist reverse logistics processes, technology and streamlined warehouse handling.

Result: +100% returns processing efficiency

The new setup doubled returns processing efficiency, helping Superdry handle returned products faster and more effectively.

Read the Superdry success story

Why Bleckmann?

Fashion and lifestyle expertise

We understand the complexity of fashion returns, from seasonal peaks and high return volumes to product quality, resale value and the importance of getting products back into circulation quickly.

One connected returns journey

We connect the returns portal, transportation, processing, reimbursements and circular solutions in one integrated reverse logistics flow.

Flexible omnichannel solutions

We manage B2C, B2B, store and marketplace returns through flexible flows that adapt to your markets, volumes and operational needs.

Strong network with end-to-end visibility

Our network of return locations and local teams enables efficient consolidation, coordinated transport and visibility throughout the returns journey.