In the context of rapidly rising consumer expectations, delivering a seamless and consistent omnichannel experience is essential for fashion and lifestyle brands. And implementing the right logistics solutions can give your brand a significant competitive advantage – helping you to reduce costs, improve delivery times, and grow your loyal fanbase. In this first chapter, discover all of Bleckmann’s latest omnichannel insights.
Multichannel and Omnichannel Logistics
There are two main approaches to fulfilment and returns for fashion and lifestyle brands that offer more than one channel of purchasing goods: multichannel and omnichannel logistics.
While both options offer consumers more flexibility in terms of how they purchase and receive their goods, the multichannel model allows customers to interact and purchase from various individual channels, whereas omnichannel offers consumers the opportunity to purchase and return products across multiple channels.
With rising expectations when it comes to buying journeys, it’s now more important than ever that retailers focus on omnichannel logistics in order to meet their customers’ demands and stay relevant within the market.
To know more, read the full white paper here.
