Bleckmann, a specialist in supply chain management for fashion and lifestyle brands, and Ingrid a Delivery Experience Platform: a toolbox for orchestrating deliveries, are joining forces to seamlessly integrate fulfilment and delivery experience. The Ingrid platform brings together customer experience, profitability and operational processes by bundling delivery solutions into a single end-to-end solution.
Retailers who work with Bleckmann for 3PL and transport can now connect directly to Ingrid Checkout, Tracking and Returns. This creates a single, integrated delivery journey – from the warehouse to the front door.
Reliable end-to-end experience
Together, Bleckmann and Ingrid offer a reliable, end-to-end delivery experience. This combines strong fulfilment execution with optimised multi-carrier delivery orchestration. This enables retailers to show their customers the best delivery options at checkout, complemented by accurate post-purchase updates and a smoother returns experience.
More benefits for retailers
Retailers benefit from higher conversion rates thanks to an improved delivery experience. At the same time, the number of WISMO enquiries decreases and fewer deliveries are missed. This results in a lower cost-to-serve across the entire delivery lifecycle.
