Ready to Join the Backstage Crew?

At Bleckmann, we’ve been delivering on promises since 1862. As a market leader in supply chain management for fashion and lifestyle brands, we keep the show running behind the scenes — from moving boxes to moving data, from pack & ship to IT and HR.

But we’re not just logistics experts. We’re The Backstage Crew — a tight-knit team of 6,500+ people who make fashion and lifestyle brands shine by doing the work that matters most, out of the spotlight but never out of impact.

Whether you're on the warehouse floor or behind a screen, you’ll find:

Strong connections with colleagues who support and celebrate you.
Fast growth in a company that’s expanding across Europe, the US, and Asia.
High energy in a dynamic environment where no two days are the same.
Guided freedom to take initiative, solve problems your way, and grow your career.

We believe in entrepreneurship, expertise, excellence, and engagement — and we live these values every day. From repairing returned goods to reducing waste, we help brands extend product lifecycles with sustainability in mind.

So if you’re ready to roll out the red carpet for our clients — and for each other — we’ve got a spot for you.

Behind the scenes is where the real excitement begins. Ready to join us?

We are looking for a motivated and experienced Service Delivery Supervisor to lead our Service Delivery team. In this role, you will ensure operations run efficiently and cost-effectively while maintaining high service standards. You will play a key role in building a strong team culture based on trust, collaboration, and continuous improvement, while delivering excellent service to our clients.

Key Responsibilities

Team Leadership & Management

Lead and manage the daily activities of the Service Delivery team, including absence management, recruitment, and performance management.
Ensure fair workload distribution and achievement of operational targets.
Foster a positive and transparent team culture built on trust and collaboration.
Monitor performance and provide coaching, mentoring, and development opportunities.
Encourage open communication, innovation, and team engagement.

Service Delivery & Client Management

Manage a portfolio of clients and ensure agreed Service Level Agreements (SLAs) are consistently met.
Act as the primary operational contact for clients, understanding their needs and providing effective solutions.
Maintain high levels of customer satisfaction and build strong client relationships.
Participate in Monthly and Quarterly Business Reviews (MBRs & QBRs), including data analysis, reporting, and follow-up actions.

Operational Excellence

Ensure high-quality service delivery and adherence to operational standards.
Monitor KPIs (service, quality, lead times, visibility) and drive corrective actions where needed.
Analyse operational data to identify trends, risks, and improvement opportunities.
Collaborate with carriers, warehouse teams, and internal stakeholders to resolve issues.
Support invoicing processes where required.
Ensure availability of equipment for storage and transportation of goods.
Drive continuous improvement initiatives and contribute to operational projects.

Health & Safety

Promote and maintain a safe working environment.
Ensure compliance with all health and safety regulations and company policies.
Take appropriate action in case of safety breaches.

Requirements

Proven experience in a supervisory or team management role.
Experience in logistics, supply chain, or customer account management.
Strong leadership and communication skills.
Analytical mindset with problem-solving capabilities.
Ability to work in a fast-paced, operational environment.

Key Competencies

Client Focus: Strong understanding of customer needs with a drive to exceed expectations.
Problem Solving: Proactive and confident in addressing challenges constructively.
Leadership: Inspires and motivates others, leading by example.
Relationship Management: Builds and maintains strong internal and external networks.
Influence: Communicates effectively across all levels to drive results.
Operational Excellence: Focused on delivering results and continuous improvement.

What We Offer

A dynamic and collaborative working environment
Opportunities for professional growth and development
The chance to make a real impact on service delivery and customer satisfaction

At Bleckmann, we are guided by our values: We take a parachute and jump (Entrepreneurship), we unpack our knowledge (Expertise), we raise the bar with every box (Excellence), and we spark energy that connects (Engagement).