Ready to Join the Backstage Crew?
At Bleckmann, we’ve been delivering on promises since 1862. As a market leader in supply chain management for fashion and lifestyle brands, we keep the show running behind the scenes — from moving boxes to moving data, from pack & ship to IT and HR.
But we’re not just logistics experts. We’re The Backstage Crew — a tight-knit team of 6,500+ people who make fashion and lifestyle brands shine by doing the work that matters most, out of the spotlight but never out of impact.
Whether you're on the warehouse floor or behind a screen, you’ll find:
Strong connections with colleagues who support and celebrate you.
Fast growth in a company that’s expanding across Europe, the US, and Asia.
High energy in a dynamic environment where no two days are the same.
Guided freedom to take initiative, solve problems your way, and grow your career.
We believe in entrepreneurship, expertise, excellence, and engagement — and we live these values every day. From repairing returned goods to reducing waste, we help brands extend product lifecycles with sustainability in mind.
So if you’re ready to roll out the red carpet for our clients — and for each other — we’ve got a spot for you.
Behind the scenes is where the real excitement begins. Ready to join us?
Tasks and responsibilities:
What will you do?
The enthusiastic and experienced team is looking for a new colleague to join us! We work closely together, striving for quality and efficiency. Are you ready to further develop yourself in the world of Customer Service within a rapidly growing logistics sector? Then this position is for you!
In this role, you are the essential link between our customer and our internal departments (such as Warehousing, Customs, Transport, and IT). You ensure that communication flows smoothly and that customer queries are resolved efficiently.
Your responsibilities:
Follow up on incoming goods and manage files.
Process data according to set procedures and report KPIs.
Coordinate with various internal departments to ensure optimal workflow.
Manage returns and ensure smooth handling.
Handle the administrative processing of orders and Value Added Services (VAS).
Prepare outgoing goods, both within and outside the EU.
Handle complaints and seek sustainable solutions.
Actively contribute to process improvements and support continuous improvement.
Profile:
What we are looking for in our new team player:
Experience in a service-oriented role, preferably in the logistics sector.
Good knowledge of MS Office (especially Excel holds no secrets for you).
Fluent in Dutch and able to communicate professionally in English.
A customer-focused mindset and excellent communication skills.
Works accurately and takes responsibility for tasks.
Stays calm under pressure and always thinks in terms of solutions.
What do we offer ?
We offer a varied job with a high degree of independence and a pleasant working environment.
- a varied job: no day is the same. You work in a pleasant and rapidly changing international environment where you are entrusted with a high degree of independence;
- plenty of room for ideas and initiatives: working in a company where entrepreneurship and sustainability are central;
- career, learning and growth opportunities: being part of a financially healthy and large organization where lifelong learning and growth is encouraged;
- an attractive salary: a complete package that matches your background;
