Ready to Join the Backstage Crew?
At Bleckmann, we’ve been delivering on promises since 1862. As a market leader in supply chain management for fashion and lifestyle brands, we keep the show running behind the scenes — from moving boxes to moving data, from pack & ship to IT and HR.
But we’re not just logistics experts. We’re The Backstage Crew — a tight-knit team of 6,500+ people who make fashion and lifestyle brands shine by doing the work that matters most, out of the spotlight but never out of impact.
Whether you're on the warehouse floor or behind a screen, you’ll find:
Strong connections with colleagues who support and celebrate you.
Fast growth in a company that’s expanding across Europe, the US, and Asia.
High energy in a dynamic environment where no two days are the same.
Guided freedom to take initiative, solve problems your way, and grow your career.
We believe in entrepreneurship, expertise, excellence, and engagement — and we live these values every day. From repairing returned goods to reducing waste, we help brands extend product lifecycles with sustainability in mind.
So if you’re ready to roll out the red carpet for our clients — and for each other — we’ve got a spot for you.
Behind the scenes is where the real excitement begins. Ready to join us?
Responsibilities:
As a Service Delivery Employee, you act as the link between the organization, carriers, and (international) customers. You are the main point of contact for one or more accounts and are responsible for ensuring customer satisfaction.
You identify bottlenecks in transport processes and proactively think of solutions, while creating support for these solutions with the customer. In addition, you prepare reports and identify potential process improvements. You report directly to the Service Delivery Supervisor.
Your responsibilities include:
Maintaining daily contact with (international) customers regarding operational (transport) matters
Monitoring the progress and execution of transports, advising on possibilities, and identifying potential issues
Intervening in case of problems (non-delivery, damage, refusals) and advising on structural solutions
Collecting and analyzing data and translating this into reports and management information
Actively contributing to our continuous improvement methodology
Profile:
Administrative tasks motivate you, and communication is a key part of your role. You interact with stakeholders through various channels, resolve issues efficiently, and quickly identify improvements based on data.
You work independently but are not hesitant to seek help from colleagues or support your team members when needed.
You also have:
Proficiency in both Dutch and English to communicate with various stakeholders
Good knowledge of MS Office (Excel, Outlook, Word)
At least a secondary education diploma (office, business, etc.)
Willingness to travel between the sites in Grobbendonk and Ghent
Experience in logistics is a plus, but not required
What We Offer:
A close-knit team : You will join the Service Delivery team, where strong collaboration and open communication are key, and your opinion matters. You will report to the Service Delivery Supervisor.
Growth opportunities : We offer extensive development opportunities, both professionally and personally, through a learning path with on-the-job training from colleagues.
Competitive salary : Salary in line with PC226, supplemented with €8 meal vouchers per worked day (via Edenred), access to the Edenred benefits platform, hospitalization insurance, and a pension plan.
Attractive leave scheme : In addition to statutory holidays, you receive ADV days (0.5 day/month) and extra sectoral leave days.
